Booking Agent at The Student Hotel

Are you an internationally minded professional? Do you have a can-do mentality, can you push yourself and others forward and are you eager to contribute to The Student Hotel’s ambitious growth plans.
Your mission should you choose to accept it:
As Groups Reservations Agent you are responsible to drive commercial group and guest experience results, by coordinating hotel, extended and student stay bookings via various channels. You are the TSH group booking expert and first point of contact for our guests. You know how to sell the TSH concept and products/services to and make guests returning guests by delivering the best TSH experience. So what are you waiting for? Apply now and become part of our TSH family!

In case you don’t know who we are (ahem):

TSH is a game-changer. Our unique hotel concept offers student accommodation as well as long and short hotel-stay options for students-at-heart, together with epic facilities and exciting co-working spaces. With 15 hotels in 6 countries and still growing each year, we believe in creating a fun, creative and inspiring environment where everyone can live, work, play and grow. How do we achieve it? Through our exceptional international team of lively, smart and motivated people that embrace the student spirit and bring it to life every day.

What You’ll Do

  • Wow! You always strive to deliver the best (9+) support/experience for our guests (proactive, play with a wink and always personal);
  • You drive commercial group results via various channels such as telephone and mostly e-mails;
  • You will introduce and sell relevant (cross and upsell) TSH services/products;
  • You handle contracts, (financial) administrative tasks and change requests;
  • You share guest feedback, insights and ideas with colleagues, at TSH we love to keep improving (may the student in you live forever);
  • You connect with different internal stakeholders such as local hotel teams, revenue managers and sales managers;
  • In short: a challenging commercial position for an enthusiastic flexible people person!

Who You Are

  • 1 year of relevant work experience in customer service/success (BtB and BtC) (in hospitality is a plus);
  • Fluent (verbal and written) in English and minimum one of the following languages Dutch, German, Italian, French; (Both languages are an absolute must if you want to apply)
  • Staying on top of your game is of importance to you and you are able to keep your head cool in stressful situations;
  • Extremely guest and service-oriented;
  • Flexibility and adaptability based on business needs (eg. working weekends and bank holidays);
  • A positive can-do attitude and an absolute team worker;
  • Organized and with a high level of attention to detail, multi-tasking, problem-solving skills and a hands-on mentality;
  • Sales driven and commercially aware;
  • Living in the Amsterdam area.

What We Offer

  • The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities.
  • We’re not just another hotel - we’re a game changing innovator, challenging every convention and defining the future.
  • The chance to learn and grow in your role with the potential for future growth.
  • Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
  • A wonderful workplace to call home - full of events, fun-loving colleagues and of course all of the other amazing salary and benefit stuff.

We're curious, conscious and we celebrate all. We bring people together and are committed to providing the best space, experience and workplace for our entire connected community. We do this no matter the age, gender, sexual orientation, ethnicity, national origin or all the other fascinating characteristics that make us different and makes you unique.

Remember to mention that you found this position on AU Job- og Projektbank