Application Support Analyst - Rates Trading and E-Commerce New York, New York, United States 08/06/2020 at Citi

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New York, New York
Apps Support Analysts is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.
Responsibilities:
  • Production Support plays an integral part in running and maintaining the production environment for all applications throughout the trade lifecycle and covers key technologies such as UNIX, SQL and Scripting languages. The role of a production support analyst includes;
  • Working closely with both trading and other technical teams provide direct and constant interaction with the businesses
  • Resolving any technological issues, which can vary in severity and complexity
  • Improve production support monitoring techniques
  • Resiliency and capacity testing, monitoring is vital to alert support to any issues within the production environment
  • Release and change management
  • Design, development and implementation of tooling - Support analysts will have the opportunity to develop applications and scripts
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 0-2 years experience or interest about apps support procedures, concepts and of other technical areas.
  • Participation in some process improvements.
  • Be able to work under pressure
  • Analytical and troubleshooting skills.
  • Knowledge in banking applications and server infrastructure
  • Good interpersonal and communication skills, great teammate

Education:

  • Bachelor’s/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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