Electronic Banking Implementation Manager - Client OnBoarding Senior Analyst Singapore, Singapore 10/17/2019 at Citi

Singapore, Singapore

Main Competencies

  • Excellent PC and Communication skills.
  • The ability to work independently as each Team Member works directly with Clients, Client Account Coverage, Operations and Technology partners.
  • Extensive Securities Business Knowledge
  • Client Management / Support skills
  • Teamwork – supporting a global team
  • Analytical and Consultancy Skills
  • Awareness of Risk, Controls and Compliance

Experience Required

  • Education: Bachelor’s degree or equivalent experience preferred.
  • Position requires a solid background in the Securities and Custody industry, as well as proven proficiency in resolving client derived issues.
  • 5-10 years Securities banking experience is required.
  • Financial Industry Knowledge: Good business knowledge to be able to successfully communicate with clients (external or internal).
  • Communication: needs to be able to effectively communicate with all parties and all client levels. (Oral and Written communications)
  • Achieving/Driving Results: Needs to be able to identify issues and design solutions.
  • Take ownership of issues and see through to successful resolution and client satisfaction.
  • Global Client Respect/Service: needs to be client sensitive, client service oriented in supporting their requirements and expectations.
  • Productivity/Project Management a plus:
    • Project management knowledge
    • Project and resource management
    • Ability to influence others
  • Teamwork skills are a must.

Day-to-Day Responsibilities

  • Ability to Multi-task as part of your daily-routine.
  • Deliver Training to users of CitiDirect for Securities and Cash Portals both internal and external; on-site or via web conference
  • Team member must possess issue management expertise; concurrent issues must be tracked – and brought to closure.
  • Learning: able to document/retain/recall what you have learned, apply to daily work, and share to support the team’s growth in knowledge as a whole.
  • Keeping the Team informed of current cases and follow-ups where needed by using the group email address in all correspondence and updating STARS /CIT # and REQ # to be quoted.
  • Ability to coordinate/hand-off work when Out Of the Office or Unavailable for the day.
  • Being Self Aware of your actions that affect the client as well as the team. Working as a team player.
  • Updating the Helpdesk SharePoint Website with clear, current and applicable process documents.
  • Manage and build curricula for Citidirect for Securities product and Services.
  • Provide accurate call reports when training is completed.
  • Perform system access follow-up for trainees before performing training to clients.
  • Coordinate your schedule with all trainers/calendar to maximize time and track coverage
  • Provide consultative advice to internal/ external clients on how to integrate products or services into their environment.
  • Provide assistance to Service team/operations and CSM for system related issues that requires a subject matter expert
  • Able to identify Escalation issues and properly advise tech support, management and operations as necessary.
  • Work with Product teams for defect tracking, developing enhancements, and new release testing and Training.
  • Able to perform UAT for technology on an as needed basis.

  • ------------------------------------------------ Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - SG
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