CBPS SG Telesales Officer City of Taguig, Philippines 09/19/2019 at Citi

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The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

  • Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
  • Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
  • Conduct necessary analyses to address client needs
  • Communicate resolutions to clients
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • Previous relevant experience preferred
  • Experience in customer service
  • Proven investigative, analytical and risk management skills
  • Demonstrated ability to present concepts and influence/lead change
  • Consistently demonstrate clear and concise written and verbal communication
  • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

Education:

  • Bachelor's degree/University degree or equivalent experience
  • Manage sales and deliver performance via telecommunications with customers
  • Contact customers with needs via call and provide the best financial solution
  • Introduce competitive products and financial services to enhnace customer's engagement with the bank
  • Provide consultations and sell products so as to meet customer's financial needs
  • Seek client acquisition in collaboration with Internet and mobile channels to expand new customer base
  • Provide excellent customer service to maintain customer relationship and improve customer satisfaction
  • Provide differentiated customer services and enhance market position
  • Conduct inbound or outbound non-face-to-face consultation services and sales activities regarding loan products
  • Achieve monthly goals by providing consultation on automatic/general extension to customers via non-face-to-face interactions
  • Improve productivity via cross-selling and referral of loan products and maintain/manage customers via anti-attrition program
  • Maintain/manage secured loan(mortgage etc.) customers via retention activities
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Thiis is a C09 role.
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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Remember to mention that you found this on AU Job- og Projektbank