Infosys

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Software Support Analyst with German -Czech Republic (Brno) at Infosys


Software Support Analyst with German -Czech Republic (Brno)
35222BR
Job Description
OVERVIEW:
We are seeking German speaking Software Support Analyst to engage on behalf of a recognized premium brand pharmaceutical company and act as the key point of contact for the delivery team.
If you thrive in a challenging and fast paced international company environment, this management role, with a hands-on approach and chance to interface effectively with professionals and business leaders at all levels is the place for you.
RESPONSIBILITIES:
  • Provide application support for non-standard software applications
  • Communicate with end users in the respective country to clarify problems with applications and resolve problems or issues.
  • Diagnose the issue and escalate to programmers in cases of complex application problems
  • Facilitate communication between programmers and end users
  • Translate customer information into English to communicate with internal colleagues
  • Maintain technical knowledge databases and “how to” queries
  • Report on local country data on incidents, problems, service requests etc.

REQUIREMENTS:
  • Technical education (IT related qualifications) and/or experience in the relevant field. Graduates welcome to apply!
  • Fluency in German and intermediate English (Spoken & Written)
  • Experience/knowledge of JAVA
  • Basic knowledge of databases (Oracle, MySQL, MSSQL)
  • Understanding of basic Object Oriented Principals (OOP)

WE OFFER:
  • Permanent contract
  • Performance bonus
  • Meal vouchers
  • Language courses
  • Multisport card
  • Competitive salary
  • 5th week of leave
  • Option to work from home
  • Bike Friendly
  • Modern offices in the center of Brno, 2nd largest city of Czech Republic
  • Initial Accommodation - 2 weeks accommodation provided by the company on joining
  • Training opportunities - Professional training provided by experts for eligible employees - Six Sigma Green Belt, ITIL, Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc.

Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!
Country
Czech Republic
Interest Group
Infosys (Czech Republic) s.r.o
Company
Infosys (Czech Republic) s.r.o.

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