Client Solutions Advisor at FactSet Research Systems

Hyderabad, IND
Client & User Support is an industry-leading and award-winning client service team starting in Hyderabad,
focusing on people with a specialized knowledge of a select group of sophisticated software and product
offerings. Initially, you will be tasked with supporting a wide-variety of clients using the FactSet workstation,
which will give you the advantage of gaining knowledge and experience working with the different products
clients use to obtain and analyze financial information. The team is composed of self-motivated individuals
who thrive in a highly collaborative environment and enjoy the challenge of independence, responsibility,
and problem solving.
Job Description
Key responsibilities and accountabilities:
  • A proficient understanding of the FactSet Workstation, the content clients consume through FactSet, and Microsoft Excel
  • Follow procedures for maintaining the highest level of quality support for all FactSet clients
  • Share ideas and promote suggestions for improvement of workflows
  • Cooperate and liaise with other FactSet groups, including Client Solutions, Sales, and Product Development
  • Meet targets and goals set by exhibiting motivation and high performance
  • Attend internal meetings and training sessions and complete projects as requested
  • Keep up to date with the market we are operating in, including our products and competitors
  • Progress is reviewed informally on a monthly basis, followed by formal 6 month and yearly reviews as per FactSet procedure
  • All FactSet policies can be found on-line at MyRewards@FactSet
  • It is the employee’s responsibility to keep updated with any changes made to them

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