DescriptionPart Time Customer Service Advisor – Call Centre
Permanent, Part Time
£16,600 basic salary pro rata up to £20,500 pro rata
Free Sky products benefits
4 week rotational shift either 5pm to 11pm or 6pm to 11pm
We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Customer Service Advisor and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
What you’ll doIdentify and solve problems. Answer queries. Sell Sky products. Based in our Livingston Contact Centre, you’ll take calls from customers about billing and upgrades, as well as those having technical issues. As part of a supportive, fun and friendly team, your focus will be on having great conversations.
How you’ll do itCommunication is king. You’ll be warm, friendly and eager to help customers. You’ll love the challenge of dealing with a high volume of calls and smashing targets. Most of all, you’ll enjoy chatting to lots of different people and helping to resolve their issues.
What you’ll getWe want you to feel as confident as possible when talking about our products, so you’ll get free Sky Q, phone and broadband. You’ll also enjoy 30 days’ annual leave (and three bank holidays), private health and dental care, and a range of high street discounts. Expect on-the-job training and support, and opportunities to develop your career. You’ll also be eligible for a generous bonus and further rewards throughout the year.
How to find usAll that plus we’re in a great location - getting here is easy with our complimentary shuttle bus service from Livingston train stations and Livingston Centre, as well as onsite parking and great bus links. Working here you’ll have access to two subsidised canteens, gym, of chill out areas; like our games room where you can take a break or play a friendly game of pool or table tennis.
So, what are you waiting for? Apply now for a chance to craft your own career path and be brilliant as part of a bright, talented team.
It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.
If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.
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