SAP Fieldglass iXp Intern- Education & Process Analyst Job at SAP

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SAP Fieldglass iXp Intern- Education & Process Analyst Job

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Date: Dec 6, 2018
City:Chicago, IL, US
Company: SAP
Requisition ID: 201425
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern
Career Level: NA

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
SAP Fieldglass iXp Intern – Education and Process Analyst

What is SAP iXp?

SAP’s Internship Experience Project (iXp) is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.
Three reasons to apply for SAP iXp
  1. Culture of collaboration: Meet with mentors, make new friends across the globe and create a thriving personal network.
  2. Project-driven experience: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
  3. Gain visibility: With iXp in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

About the team:

Education and Process Analysts work within the SAP Fieldglass Application Support team to standardize, document, and improve support processes and to provide new hire and ongoing training and references. Our mission is to help SAP Fieldglass effectively scale the application support team to meet the demands of a global support organization that is expanding rapidly.

What you’ll do:

Position Title: SAP Fieldglass iXp Intern- Education & Process Analyst
Location: Chicago, Illinois
Expected start date to end date: June 10, 2019 – August 16, 2019

In this role, you’ll:

  • Help improve current SAP Fieldglass Application Support processes
  • Gain exposure to knowledge management systems and how they are organized, standardized and maintained (SAP Jam, Confluence, JIRA)
  • Assist with organizing existing documents into a central location (SAP Jam)
  • Interact with colleagues globally, demonstrate cultural empathy, convert time zones
  • Improve and further develop the team’s training feedback loop
  • Develop application and corporate training skills/strategies
  • Become familiar with SAP brand and implement SAP Brand Tools in Word and PowerPoint
  • Polish existing documentation using concise writing and SAP brand standards
  • Assist with Salesforce case data clean-up for transition to new program
  • Organize and reconcile Salesforce data using advanced Microsoft Excel skills
  • Learn more about the SAP Fieldglass VMS application

Who you are:

We’re looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energized by lifelong learning.
  • Candidates currently enrolled in an undergraduate or masters degree program applicable to this position
  • Solid communication skills that include ability to think critically and effectively articulate challenges and provide solutions
  • Consistent technical and concise writing skills
  • Experience defining, documenting, and/or improving processes or procedures
  • Willingness and ability to take direction and coaching from teammates
  • Able to ask for help and feel comfortable approaching others; utilize documentation and follow best practices well
  • Demonstrated detail-orientation with strong organizational skills, including ability to self-manage time and tasks
  • Strong Microsoft Powerpoint, Word, Excel, and Outlook skills

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations:

Nearest Major Market: Chicago
Job Segment: Intern, SAP, ERP, Technical Support, Education, Entry Level, Technology
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