Know Your Client Analyst at Citi

Expires in 13 days


The KYC Markets team is an AML/KYC support/control function within the ICG & CCB responsible for the preparation, development, due diligence and approval of the electronic Customer Acquisition Due Diligence (eCADD) and supporting appendices in partnership with Relationship Management and Compliance teams.
Role and Responsibilities
Core Responsibilities:

  • Support Operations Head, Team Lead, and case managers in the completion of CADDs

  • Develop coverage/succession plan for out of office/ holidays and vacation scenarios

  • Day-to-Day Responsibilities:

  • Responsible for the execution/completion of CADD Records assigned to the pod and quality control of the completed CADD Records

  • Responsible for tracking the CADD records Q on daily basis

  • Responsible for monitoring, authorizing all CADDs within team, and capturing rejection reasons per CADD checked

  • Meet Case Managers on daily basis to discuss work in progress CADDs and to provide feedback based to them based on CADDs checked

  • Responsible for pushing the records within the KYC Markets team till end to ensure business requirements are met

  • Responsible to ensure that every mails received by team members are responded on daily basis before EOD

  • Mentor and coach Case Managers on an ongoing basis

  • Acts as expediter for chasing up 1st level escalations within the KYC Markets organization

  • Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary

  • Act as the country coordinator when necessary (or participate actively when the CM is the country coordinator – a) coordinate periodic country calls; b) liaise with compliance; c) be the primary contact for country management for KYC related matters

  • Monitor workflow database daily and ensure that various CADD activities are getting competed in-time and as expected

  • Responsible for monitoring the teams attendance, leaves, any other issues

  • Resolve any issues in performance or in quality of CADD records and escalate to Team Lead / Operations Head wherever necessary

  • Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure CADDs progress

  • Responsible for processing a small CADD population, preferably complex cases that need higher level of experience/attention to detail

  • Conduct calibration sessions to standardize knowledge across SCMs

  • Review/implement feedback from Compliance and BSG (as applicable) to ensure continuous improvements

  • Monitor their pipeline of work daily (e.g. coming due) and ensure actioned as per agreed timelines Ensure data quality in the BSU/FCB tool with periodic checks

  • Provide support and cover to the SCMs within BSU on generic activities such as Checker Hub

  • Responsible to ensure that quality is adhered to for all CADD records handled within team & if required trainings need to be conducted on regular basis

  • Financial/Budgetary: NA

  • Individual Contributor

  • Key Deliverables:

  • Manage upward communication – Huddle updates, escalations, issues/concerns etc.

  • Track and report time log (CMs and Case Researcher) on a daily basis

  • Monitor operational metrics required for management level reporting

  • Accurate time tracking in CADD BSU/FCB tool


Experience / Knowledge:

  • Graduates / postgraduates with 2 year of work experience with basic understanding of relevant banking practices, corporate policies and compliance requirements is preferred

Other requirements:

  • Basic MS office application (Word, Excel, PowerPoint) user

  • Ability to pick up new software systems.

  • Co-operative, proactive with high sense of responsibility & teamwork

  • Ability to work under pressure and in a volatile environment

  • Attention to details with high accuracy in work; Strive for process improvement.

  • Display the ability to prioritize effectively in order to meet routine processing deadlines

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