Infrastructure Analyst 1 Multiple Locations 07/08/2020 hos Citi

Ciudad De Mexico, Mexico, Mexico
The Infrastructure Analyst 1 is an entry level role responsible for assisting with
Capacity planner & Performance, ensuring that the TI infrastructure capacity supports the actual and future demand for supporting Mexico & LATAM regions mainly.
Reporting to Mexico Capacity planning Manager, who reports to Mexico and NAM


Attend and support business demands need for maintaining sufficient hardware capacity for Mainframe and Distributed system platform. Expand hardware capacity (i.e. app, web servers) for applications to minimize frequent outages. When necessary, interact with other TI groups, production management for end-to-end service problem identification and resolution. Early Project engagement on Capacity planning & Performance for Business volume indicators, affecting business growth and forecasting Capacity needs. Provides Capacity planning & Performance recommendations on metrics such as: CPU and MEM for projects during business hours. Online monitoring for Capacity and performance purposes on Infrastructure. When necessary, investigate remedial action and escalation procedures. Produce technical recommendations on Capacity issues affecting business applications, attending audit requirements.
Good planning and communication across local and global teams
  • Previous relevant experience preferred
  • Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
  • Effective written and verbal communication skills
  • Effective analytic/diagnostic skills
  • Ability to work with virtual and in-person teams, and work under pressure or to a deadline
  • Demonstrated knowledge of operational process changes and improvement

  • Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
  • ------------------------------------------------ Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - MX
  • ----------------------------------------------------- Time Type :Full time
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