As Omada keeps expanding, we are looking for more Application and Solution Support Engineers to join the team and help create and develop our top-of-the-line security products. Omada is on the fast-track to become the best within our field of Identity and Access Management, and we encourage you to apply for the position and join us on the journey to the top.
Your responsibilities as Application and Solution Support Engineer
As our Support Engineer you will join the Danish-based team which covers projects all over the world, and
who interacts with customers, partners, and other departments on a daily basis, you will:
- Take ownership and work on incidents registered in our IT Service Management Portal and lead the resolution process
- Interface with Professional Services (PS) and Research & Development (R&D) departments to identify root cause and resolution, which you will communicate to the customer or partner in a clear, concise and service minded manner.
- Perform daily/weekly/monthly checks at customers who have purchased Advanced Solution Support.
- Facilitate and deliver service requests defined in our Service Catalog efficiently and effectively.
You will also contribute to the handover process from Build to Operate phase by ensuring all relevant information has been provided, that the customer has been set up correctly and can use the ITSM tool and thereby positively contributing to the customer journey.
Your qualifications and experienceOn the technical side, you will need to have 3+ years of experience from a support position or may have
worked in another technical role.
You thrive by working in a rapidly changing environment, and you work well within a team.
Finally, you quickly grasp different types of technologies, and you have the ambition and are committed to
providing world-class customer service.
You need to master the English language in writing and orally, as we are an international company. Skills in Danish and German are also a plus.
We are a fast-growing and ambitious companyAt Omada, we are experts in cybersecurity, taking our customers by the hand, helping them to take identity and access management to the next level. We offer you the opportunity to work with passionate, competent people, experts within their field, in an informal and agile organization with a flat structure. We thrive on being challenged and everything we do is anchored in our core values of ambition, teamwork, constant care, and creating value.
We are a dynamic and ambitious high growth international IT software company, headquartered in Denmark, with people in six locations across Europe and the US.
For further information, please contact HR & Recruitment Consultant Anna May on +45 31 22 56 18