Purpose of job
Apply technical and customers insights to identify, sell and provide customers with highly value-adding service and after-sales solutions.Work closely with sales colleagues to ensure a positive customer experience.
- Listen to customers and identify how Grundfos value proposition supports their business needs.'- Proactively identify new sales leads and drive the service sales process for specific customers, markets, products, or industry and achieve agreed targets.'- Keep updated on market trends and competition.'- Select service products, prepare and present quotations.'- Negotiate pricing on standard projects.'- Follow up on sales from quotation to getting the order.'- Plan and register all activities.'- Work closely with sales colleagues to ensure a positive customer experience.'- Work closely with Service Specialists on on-site troubleshooting and assist with training when necessary.'- Carry out risk assessment before on-site visits.
Critical knowledge and experience
- Experience driving developed processes within the service environment. - Ability to lead processes or projects.- Ability to lead a business process within the service environment. - Most likely to have 3-4 years of relevant work experience before entering level besides formal education.- Solid knowledge of the plans, processes and activities within the functional area in the service environment. - Strong ability influence others.- Possess a great understanding of the relevant systems, local laws and regulations where applicable, for the service environment.
Competencies and behaviours
C_Working with People
C_Writing and Reporting
C_Delivering Results and Meeting Customer Expectations
C_Persuading and Influencing
C_Achieving Personal Work Goals and Objectives
S_Business Tools Utilization
S_Building customer loyalty
S_Applying Grundfos Sales excellence practices
S_Accommodating to changing market conditions