Integration Consultant (FO) hos Amadeus

Udløber i morgen


Req ID 86222
  • Posted

18/06/2019
  • Country (1) - Location / Office (1) -

Product Management

Permanent

Within Travel Channels, TCO (Travel Channels Customer Operations) unites all world-wide activities related to transversal product management, delivery services and customer services, therefore playing a key role in all the steps of the customer relationship: from the acquisition of the customer (Product Management / Construction Domains), to adoption (Delivery) and then retention (Customer Services).
In Delivery Services (TDS), we are responsible for the implementation of the Amadeus Solutions, as well as the Consulting and Program management for our Travel Channels customers. We aim to design the right level of serviceability for these solutions and industrialize our delivery practice worldwide in order to meet segments’ pipeline objectives.
The Delivery Services group is composed of the following entities: 4 Delivery Segments, mapping the customer segments (Retail, Online, Business Travel and Corporations), 4 Delivery Domains which are our poles of expertise, and 1 transversal team.

Purpose of the Role

Integration Consultant are responsible for implementing Solutions for Travel Agencies with a strong focus on Fare Optimizing solutions.

Responsibilities

  • Manage a pipeline of customers, provide slots on request, visibility on ongoing projects and trends for next available slots.
  • Participate to definition and improvement of the implementation process with deliverables, milestones and phases to be shared within Amadeus TCH organization and customers.
  • For each new project, validate the consistency of the scope and raise warning/recommendation when applicable.
  • Manage implementations until launch in production, ensuring proper communication to customers or Amadeus teams.
  • Define implementation questionnaire with TCH membres and explain it to our internal stakeholdersfor them to gather all information required from customer before starting implementation.
  • Configure the platform correctly, including opening tasks to other teams if required.
  • Ensure relevant and exhaustive validation (unit test, e2e test, UAT and pre-production)
  • Monitor launch in production (transition period), react quickly in case of issue.
  • Create and send relevant deliverables when project is completed with customers
  • Provide regular status as well as post mortems and KPI reports (average duration of projects, time spent, effort spent, spent vs budget)
  • Provide regularly inputs to enhance continuously processes and interactions with all parties
  • Adapt implementation process to integrate new functionalities released by R&D teams.

Education

Tourism Degree, IT System Engineer or similar with experience in Tourism
Certification/Specialization in Advanced Consulting

Languages

Fluent English, Spanish. Portuguese is a plus
The Delivery Services group is composed of the following entities: 4 Delivery Segments, mapping the customer segments (Retail, Online, Business Travel and Corporations), 4 Delivery Domains which are our poles of expertise, and 1 transversal team.

Husk at nævne, at du fandt denne stilling på AU Job- og Projektbank