ELECTROLUX IT HR Center of excellence presents
Put people at the heart of everything you do.
For us going to work everyday has an even greater purpose than putting the latest product or technology on the market. It’s about improving the everyday lives of millions. By staying humble and open for new ideas – we can push the boundaries for cooking, cleaning and wellbeing at home. But to keep doing so, we need more people who want to innovate and re-imagine what life at home can be.
Application Support Specialist CornerstoneElectrolux is on a digital transformation journey that spans over the whole company. The past years we have been implementing an HR Software as a Service to facilitate the HR transformation covering Recruitment, Talent & Performance, Rewards, Workforce administration and Learning. The IT HR Center of excellence unit was established recently in order to improve the partnership between IT and HR and to accelerate the execution of the HR digital transformation.
We provide Application management support in-house for our 25 000 Electrolux users globally. In the role as an Application support specialist, it is essential to have knowledge in various Cornerstone on Demand modules and a service mindset combined with a sense of urgency of providing rapid and accurate support. You will work with end users, our internal customers, throughout the world on a daily basis and use different means of communication. You will also work extensively with Cornerstone product support for certain type of issues.
The main area of responsibility is to support end users and solve reported issues in the configuration for the Cornerstone software that is being used at Electrolux.
A REGULAR DAY AT WORK
- Analyze and resolve reported service issues or incidents
- Work with executing Service requests, including impact analysis of already existing functionality
- Analyze and support any other technical issues
- Collaborate with Cornerstone technical support to follow and resolve incidents
- Act as a technical specialist answering queries from stakeholders
- Participate in testing activities in projects
- Ensure integrations between Cornerstone and other Electrolux applications are working properly
- Work with data loads to other internal databases
- Provide advisory services to business stakeholders regarding application requirements and technical solutions
- Prepare and deliver trainings on HR-IT applications functionalities
- Analyze and scope areas of improvement
Team player. In this role cross-functional collaboration is everything, so you should like to work in groups as well as on your own.
Proactive. You’re not just solving the tasks you are given, you always think ahead.
Pragmatic. Your solutions are always realistic and doable.
Flexible. You react quickly and positively to changing the environment.
Communicative. Whether face-to-face or on the phone you can rely on information and listen to understand other Electrolux offices around the world on a daily basis – therefore these attributes are key for making projects run smoothly.
Analytical reasoning. You have superior critical and analytical thinking and a problem-solving attitude. Your logic is flawless and you understand the importance of gaining a profound understanding of a problem, before attempting to solve it.
You’re energetic, hard-working, and persevere through adversity until the job is done, and done well. You get turned on by getting results, and always aim for excellence in what you do.
- Curiosity and initiative
. You have a curious and proactive nature, not waiting to be told what to do, but always thinking several steps ahead. You seek out and solve problems independently and feel comfortable when dealing with ambiguity.
EDUCATION AND EXPERIENCE
- 2-4 years of experience in working with HR Software as Service support, preferably Cornerstone
- Understanding of and experience in Agile ways of working
- Good understanding of HR processes
- Digital service mindset with end user focus
- Fluent English
- Knowledge in SQL databases
- Experience in working in ServiceNow ticket mgmt.